Vatti under fire after failing to keep its refund promise

Vatti's advertisement Photo: Vatti

 

China's high-end home appliances manufacturer Vatti is slammed for failing to keep its promise that it would give away kitchen appliances for free if its sponsored team France wins the 2018 FIFA World Cup.

"If France wins the World Cup, Vatti would offer you a total refund," announced a Vatti advertisement in May.

According to the statement, those who purchased a "champion package" between June 1 and 30 will receive a full refund if the Les Blues win.

The ad was printed with an official stamp, date and the signature of the Vatti CEO.

But problems emerged after France beat Croatia in the final of the World Cup on Sunday.

It is estimated that Vatti will have to offer a total refund of 79 million yuan for its customers.

A member of the staff of Vatti told thepaper.cn, "Vatti will not give customers who bought its goods on e-commerce platforms cash refunds, and it will offer gift cards for them instead."

The decision angered some customers.

Those who bought Vatti's goods in physical stores also encountered problems such as a complex refund process.

With regard to this, business insiders suggested consumers sue Vatti and protect their legitimate interests and rights by taking recourse to law.

The China Consumer Association has urged Vatti to keep its promise and make the refund.


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